If you have any questions about whether a product is right for you, feel free to email us at email@example.com before making your purchase.
Sometimes a member may need to cancel a transaction. This is true in one of the following circumstances:
The order payment was not successful: The buyer can contact us in case there is a payment failure or a cancelled payment.
The order payment was successful, and one of the following is true:
- The buyer requests to cancel their order before dispatch.
- The buyer did not receive the item(s) as ordered
IN CASE OF DIGITAL PRODUCTS LIKE E-BOOKS, DUE TO THE IMMEDIATE ACCESS UPON PURCHASE, ALL SUCH SALES ARE FINAL AND NON-REFUNDABLE
We do realize that exceptional circumstances can take place with regard to the character of the product we supply. Therefore, we honour the requests for refund in the following scenarios:
Specific terms stated on a specific digital product:
Some digital products may explicitly state a full or partial refund is based on a satisfaction guarantee.
Non-delivery of the product:
Due to some technical issues, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded;
Download and unzipping issues:
It may happen that you are having problems while downloading the product or it’s unzipping. Claims regarding such issues must be submitted within 7 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason;
Although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We reserve the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at the customer’s choice, replacement of the product of the same or around the same value can be offered.